Important Update: Understanding Preorder Items and Shipping Expectations

Dear Valued Customers,

We want to take a moment to provide clarity on the nature of many of the unique and exclusive items we offer. A significant portion of our catalog consists of **preorder items**, which is a common practice in this industry due to the limited demand for these specialty products.

**Preorder Process Explained:**
Preordering enables you to reserve new merchandise that is not immediately available for shipment. These items are often produced in small quantities, and preordering is a way that brands manage the availability of such exclusive products. When you place a preorder, it helps ensure that you receive these sought-after items as they become available.

**In-Stock Item Availability:**

While items labelled as "in stock" typically indicate that they can be fulfilled in a shorter time frame, there may occasionally be instances where we experience an unexpected out-of-stock situation. Should this occur, we will notify you and provide options, including waiting for the next batch of production or a refund if the item will no longer be available.

We work diligently to maintain accurate stock levels and to update our inventory information on the website. However, the demand for our products can sometimes outpace our forecasts, leading to these rare instances. Rest assured, we are constantly improving our stock management to serve you better and to minimize any inconvenience.

For items that are coming in subsequent batches, we will fulfill your order as soon as we receive the new stock. We appreciate your patience and understanding in these situations as we aim to bring you the quality products you expect from us.

**Combining Preorder and In-Stock Items:**
We understand that some of you might combine in-stock items with preorders in a single purchase. While this is perfectly fine, please be aware that **we typically ship complete orders**. This means your in-stock items will be held until your preorder items are available, to be shipped together.

**Delivery Expectations:**
We are wholeheartedly committed to bringing these special items to our fans as swiftly as we can. However, it’s important to note that we cannot always meet expectations for rapid delivery or immediate response times due to the unique nature of these products.

The **estimated delivery dates** provided are for reference only and can be subject to change due to various factors beyond our control, such as production delays or shipping carrier performance. We encourage you to consider this when placing an order, especially if you need items by a specific date.

**Our Request:**
Before making a purchase, please take a moment to understand these conditions. If your needs require expedited delivery, we kindly ask you to reconsider your order with us, as we may not be able to meet those timelines.

We apologize for any inconvenience and sincerely appreciate your understanding and patience. This approach allows us to continue offering a diverse range of speciality items for our dedicated fans.