Question 1

What is the Release Date?

Accepted Answer

At our store, we offer both preorder and in-stock items. Here’s a detailed explanation to help you understand the process for both types:Preorder Products:What is a preorder? A significant portion of our catalog consists of preorder items. Preordering is common in this industry for unique, limited-edition products.Estimated Release Dates: We provide estimated release dates for preorder items, which are subject to change due to factors beyond our control (e.g., production delays or shipping carrier performance).Dispatch of Preorder Items: Once the items arrive in stock, we will promptly dispatch your order. If no accurate release date is available, the product will be listed as "preorder."In-Stock Items:Availability: In-stock items are typically ready for immediate shipment. However, there may occasionally be delays or out-of-stock situations.Expedited Shipping: If you need your in-stock items delivered urgently, we recommend contacting us to confirm shipping options.Shipping for Mixed Orders:Combined Orders: If you order both preorder and in-stock items, they will be shipped together once the preorder items are available.Split Shipping: For convenience, we may split your shipment to send in-stock items first if necessary. This ensures you receive your items as soon as possible.Important Notes:Delays: Please be aware that the estimated release dates are for reference only and can be affected by unforeseen circumstances. If you need items by a specific date, we encourage you to consider this when placing your order.

Question 2

How the preorder items works?

Accepted Answer

Thank you for your interest in our pre-order items. If you've opted to pay a deposit for a preorder, please rest assured that we will notify you via email as soon as the item is available for release. The email will contain all the necessary details to guide you through the process of paying the remaining balance.

Question 3

Will sold-out items be restocked?

Accepted Answer

Whether a sold-out product will be restocked depends on the specific item. Some products may be restocked, while limited-edition or exclusive items might not return. Feel free to ask about a particular item, and we'll gladly check its availability for you!

Question 4

Can I request items that aren’t listed on the store?

Accepted Answer

The Wish List Initiative invites our customers to share the items or IPs (manhua/novels) they wish to see in the store. By submitting your desires, Funimecity will tailor its offerings to meet the community’s needs, potentially bringing your favorites to life in the shop.

Question 5

What types of bonuses are available with purchases?

Accepted Answer

Books (Including Manhua and Novels):1. Standard Bonuses: Included with every copy of a book and consistent across all editions. Examples include bookmarks, posters, or postcards.2. Exclusive Store Bonuses: Some books come with unique bonuses that vary depending on the bookstore or supplier. The bonuses displayed on our site are for reference only, as the actual items may differ due to availability and supplier changes. We strive to offer the most abundant options for you.Figures and Anime Merchandise:1. Standard Bonuses: Available through all channels, including our store. As a distributor, we are allowed to provide these bonuses to our customers. These could include limited edition accessories, bonus small items not for sale, small cards, acrylic items, or special designs.2. Exclusive Store or Channel Bonuses: Specific bonuses offered by the brand and available only through certain channels or stores. The bonuses displayed on our site are for reference only, and the actual items may differ based on availability.3. "All In Set" Bonuses: For some series, special bonuses are available only when you purchase an “All In Set,” which usually includes all volumes or items in a collection. These bonuses may not have a time limit but are exclusive to complete set purchases. Please note that the total quantity may also be limited. We will clearly indicate if an “All In Set” includes such bonuses. If the individual variants in the set also come with bonuses, this will be noted in the product description.

Question 6

How do preorder bonuses work?

Accepted Answer

Books: Books marked as preorders often come with customized bonuses that require additional time to produce. If you want to receive a specific bonus, please contact us. Figures and Anime Merchandise: Preorder items usually come with special bonuses available only during a specific period set by the brand. If you place your order during this period, you are likely to receive these bonuses. We may occasionally obtain additional bonuses after the preorder period, but this depends on the brand’s availability and rules for distributing these items.

Question 7

What should I do if I don’t receive my bonus items?

Accepted Answer

If your order arrives without the advertised bonuses, please contact us within 15 days of receiving your package. We will do our best to resolve the issue, which may include sending the missing items separately or offering a suitable alternative.

Question 8

What payment methods do you accept?

Accepted Answer

PayPal (Worldwide, except Russia)Credit/Debit Cards (Visa/Mastercard) (via PayPal checkout)Bank Transfer (EU & US, upon request)Crypto Payments (USDT-TRC20 / BTC / ETH)

Question 9

How can I pay with crypto?

Accepted Answer

Yes, we accept crypto payments.We currently support USDT (TRC20 network only).At checkout, select Crypto (Manual Payment).You will receive our official USDT-TRC20 wallet address by email or Telegram.⚠️ Please send the payment via the TRC20 network only. Funds sent through ERC20, BEP20, or other networks cannot be recovered.After sending, please email us your transaction screenshot. Once confirmed, your order will be processed immediately.💡 Note: Customers from regions where PayPal and cards are unavailable (e.g. Russia) can use this crypto option to complete their orders.

Question 10

Do I need to pay duties and taxes on my order?

Accepted Answer

For international shipments, import duties and taxes may apply depending on your location.EU countries: VAT is charged at checkout, and no additional customs fees are required.US customers: Taxes and duties are already included at checkout. No extra customs fees are needed upon delivery.Other countries: Duties and taxes depend on local regulations and may be charged by your local customs.If you refuse to pay duties and taxes required in your country, your goods will be returned to Funimecity, and you'll be refunded minus return shipping costs. Please note that initial shipping fees are non-refundable.

Question 11

Are there any additional fees for international payments?

Accepted Answer

Depending on your bank or payment provider, international transaction fees may apply. Please check with them for details.

Question 12

Can I split payment across multiple methods?

Accepted Answer

Unfortunately, only one payment method can be used per order.

Question 13

Are customs duties and taxes included in the price?

Accepted Answer

European Union (EU):Yes. For EU orders, VAT and applicable import charges are fully included in the order total. No additional VAT will be charged upon delivery.United States:Yes. U.S. orders are shipped DDP (Delivered Duty Paid), and import duties and sales tax are included at checkout.Other countries:Import duties, taxes, and customs fees may vary by destination and are not included, unless otherwise stated.

Question 14

How long will it take to fulfill my order?

Accepted Answer

Typically, it takes 3–15 business days to fulfill in-stock items. For pre-order items, the fulfillment time depends on the release schedule. We’re always doing our best to prepare and ship your order as quickly as possible!

Question 15

I have issues with entering my address (Suite, apartment, etc.). What should I do?

Accepted Answer

If the 'Suite, apartment, etc.' section does not apply to your address, please enter "/ " or simply "." in that field. This will allow you to proceed with your checkout without any issues.

Question 16

What is your free shipping policy?

Accepted Answer

We offer free shipping on orders that meet the minimum order value thresholds, which vary by region:Orders $30 and above: VietnamOrders $40 and above: Cambodia, Hong Kong SAR, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Laos, Myanmar (Burma), KyrgyzstanOrders $50 and above: United Kingdom, Thailand, IndonesiaOrders $60 and above: France, Germany, Italy, Poland, Spain, United Arab Emirates, Australia, Israel, Egypt, Russia, Denmark, MoroccoOrders $80 and above: Canada, United States (61 of 62 states), Austria, Saudi Arabia, Belgium, Cyprus, Czechia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Armenia, Belarus, Bulgaria, Croatia, Netherlands, New Zealand, Portugal, Romania, Slovakia, Sweden, Ukraine, Serbia, Switzerland, Kazakhstan, Oman, Türkiye, South Africa, MaltaOrders $100 and above: Chile, Kuwait, Georgia, Estonia, Bangladesh, Qatar, India, BrazilOrders $130 and above: Colombia, Peru, Norway, Iceland, ArgentinaPlease note that certain large or heavy items may not qualify for free shipping. If you encounter any issues or have specific shipping requests, feel free to contact our customer service team for further assistance.

Question 17

Do you ship internationally?

Accepted Answer

Yes, we ship internationally to a wide range of countries across Asia, Europe, the Americas, and beyond. Our international shipping services are available for most regions, and delivery times and costs may vary depending on your location. You can check the specific shipping options and estimated delivery times for your country during checkout.

Question 18

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 19

My order hasn’t arrived—what should I do?

Accepted Answer

Please first check the status of your order.1. If your order hasn't been fulfilled:If it hasn't been fulfilled, it means we’re still processing it. Some products may be pre-order items or temporarily out of stock. Occasionally, different batches arrive at different times. If your item will be restocked soon, we will fulfill your order as soon as possible. If it won’t be restocked, we will notify you with further details.2. If your order has been fulfilled:Track your order using the tracking number via https://www.17track.net/en. If there’s no update after 20 days in transit, it likely means the parcel has left China but hasn’t arrived at its destination. Please contact us with your order number for further investigation.

Question 20

Can I change my shipping address, cancel, or modify my order?

Accepted Answer

Yes, you can change your shipping address, cancel, or modify your order as long as it has not yet been fulfilled. Simply contact our Customer Service Team with your order number and the details of the changes you’d like to make. We can add or remove items, change the quantity, and update your total. If necessary, we will issue a refund or send you an updated invoice for the revised order. Once your order has been shipped, we are unable to make any changes to the shipping address or the order itself.

Question 21

Which shipping carriers do you use, and what is the estimated delivery time?

Accepted Answer

We work with two main shipping carriers, 4PX and SF International, to ensure reliable and timely delivery of your orders:1. 4PX4PX is a global logistics leader, providing efficient shipping services with delivery times typically ranging from 7 to 20 business days, depending on the destination country and the selected shipping method. You can learn more on their official website at www.4px.com.2. SF InternationalKnown for fast and reliable shipping, SF International delivers to most regions within 5 to 15 business days. This carrier is ideal for shipments requiring quicker delivery. More details are available at www.sf-international.com.3. Local CarriersBoth 4PX and SF International collaborate with local carriers in your country for the final delivery stage. The specific local carrier may vary depending on the destination country and even the specific city.Tracking Number Updates: The tracking number we provide is the initial tracking number issued by 4PX or SF International. However, once the parcel is handed over to a local carrier, the tracking number may change to an agent tracking number. You can look up the updated tracking number (local carrier's) via the following websites:4PX: https://track.4px.com/#/SF International: https://tms.trackmeeasy.com/home4. How to Monitor Delivery StatusWe recommend using the 17Track service (www.17track.net) to check the latest updates for your parcel. This service can help you track both the initial and local tracking numbers.If there’s anything you need to contact the local carrier about, please provide them with the updated agent tracking number. If you encounter any confusion or difficulty in tracking your parcel, feel free to contact us for further assistance.

Question 22

If I update my default address in my account, will it apply to my existing orders?

Accepted Answer

No, updating your default address only applies to new orders placed after the update. It will not affect orders that have already been created. If you need to change the address for an existing order, please contact us at sale@funimecity.com before the order is shipped, and we will assist you.

Question 23

What should I do if I move to a new address after placing an order?

Accepted Answer

If you move to a new address after placing an order, please contact us immediately at sale@funimecity.com before the order is shipped. We will assist you in updating the shipping address for your order. However, if the order has already been shipped, we cannot modify the address or recall the package. To avoid issues, ensure your address is correct at the time of purchase and notify us as soon as possible of any changes.

Question 24

Can I return an item if I no longer want it?

Accepted Answer

We do not accept returns for unwanted items due to the lack of a global warehouse. However, we can offer partial refunds depending on the situation.

Question 25

What is your refund policy?

Accepted Answer

We offer a 30-day refund policy. You can request a refund within 30 days of receiving your item.

Question 26

What if my item arrives damaged or incorrect?

Accepted Answer

If your item arrives damaged or incorrect, please contact us immediately. To help us resolve the issue faster, please describe the condition of the parcel upon arrival, including any damage to the outer box. If possible, send us pictures of the damaged items along with the tracking label. We will review the details and make things right for you.

Question 27

How can I request a refund for a pre-order deposit?

Accepted Answer

Pre-order deposits for large figures can be refunded within 30 days of purchase. Contact us with your order details to start the process.

Question 28

What are the conditions for getting a partial refund?

Accepted Answer

Partial refunds may be offered if the item is slightly damaged or if there are other minor issues. Contact us with details, and we’ll assess the case.

Question 29

What Should I Do If My Parcel Is Returned?

Accepted Answer

Temporary Return to Post Station: If your parcel is temporarily held at the post station due to an incorrect address or if the recipient is not home, you can directly contact your local carrier to arrange a second delivery. We recommend contacting them within one week to prevent the parcel from being returned to the sender.Parcel Returned to Sender: If you do not contact the carrier and the parcel is returned to the sender after 5-10 days, it will not be eligible for a second delivery attempt. In such cases, we can arrange a re-shipment from our China warehouse. Please note that additional shipping costs may apply. Depending on the situation, these costs might be covered by you or us.

Question 30

Customs Clearance & Recipient Responsibilities

Accepted Answer

For orders shipped outside the United States and the European Union, shipments are generally sent under DDU / DAP (Delivered at Place) terms unless otherwise stated.Under DDU / DAP shipping, import duties, taxes, customs clearance procedures, and any required documentation are the responsibility of the recipient, and customs clearance may require the recipient’s active cooperation.If a parcel is delayed, returned, or deemed undeliverable due to:refusal or failure to pay import duties or taxes,missing or incomplete customs documentation,or lack of cooperation during the customs clearance process,the order will be considered undeliverable due to recipient-side customs issues.In such cases:Original shipping fees are non-refundable, including orders marked as “free shipping,” as shipping costs are included in the product price and paid to the carrier upon dispatch;Any return shipping costs or customs-related fees will be deducted from any applicable refund;

Frequently Asked Questions

Contact form

Don't have an account yet?