Shipping policy

Warehouse & Fulfilment

  • Primary Warehouse: Our main fulfilment center is located in Zhengzhou, China.

  • Processing Time (In-stock items): Orders are typically processed, packed, and dispatched within 3–12 business days.

  • Pre-orders: Pre-order items have longer processing times, typically ranging from 4–12 weeks depending on the manufacturer’s schedule.

  • Multiple Warehouses: Some returns and replacements for EU customers may be handled from our EU return facility in Finland, depending on the situation.

  • Dispatch & Delivery: Once dispatched, delivery times vary depending on the destination country and chosen shipping method (see Shipping Policy).

Free Shipping Coverage & Minimums

We offer free shipping to many destinations, subject to order minimums (USD) by region:

  • $30+: Vietnam

  • $40+: Hong Kong SAR, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan

  • $50+: United Kingdom, Thailand, Indonesia

  • $60+: France, Germany, Italy, Poland, Spain, United Arab Emirates, Australia, Israel, Russia, Denmark

  • $80+: United States (excl. Alaska & Hawaii), Austria, Canada, Saudi Arabia, Belgium, Czechia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg,  Belarus, Bulgaria, Croatia, Netherlands, New Zealand, Portugal, Romania, Slovakia, Sweden, Ukraine, Serbia, Switzerland, South Africa, Malta, Mexico

  • $120+: Chile, Kuwait, Estonia, Qatar, Peru, Slovenia

  • $160+: Norway, Iceland, Argentina

Note: Certain large/heavy items (e.g., figures, art books) may be excluded from free shipping. If no method appears at checkout, contact us and we’ll arrange options for you.

Processing & Transit Times

  • Processing time: 3–15 business days.

  • Transit time: typically 10–30 business days, depending on the destination and carrier.

  • Delays may occur due to customs clearance, peak-season demand, or unforeseen events (e.g., weather).

Address Accuracy

Please ensure that your shipping address (street, house number, postal code, phone number) is complete and correct before checkout.

  • Address changes after dispatch are not possible.

  • If you update your account address, please also notify us at support@funimecity.com for confirmation.

Tracking Notifications

Once your order has been shipped, you will receive an email with a tracking link to monitor your parcel’s progress.

Customs, Duties & Taxes

  • European Union (EU)
    For orders shipped to the European Union, VAT and applicable import charges are fully included in the order total where required. Customers will not be asked to pay additional VAT or import taxes upon delivery.

    United States
    For orders shipped to the United States, import duties and sales tax are included at checkout. All U.S. orders are shipped DDP (Delivered Duty Paid).

    Other Countries
    For destinations outside the European Union and the United States, import duties, taxes, and customs requirements may vary depending on the destination country. Orders are generally shipped under DDU / DAP (Delivered at Place) terms unless otherwise stated.

    Under DDU / DAP terms:

    • Import duties, taxes, customs clearance procedures, and any required documentation are the responsibility of the recipient.

    • Customs clearance may require the recipient’s active cooperation, such as providing identification, tax numbers, or payment confirmation.

    Customers are advised to review local import regulations before placing an order.

    If a parcel is delayed, returned, or deemed undeliverable due to:

    • refusal or failure to pay duties or taxes,

    • missing or incomplete documentation,

    • or lack of cooperation during the customs clearance process,

    the order will be considered undeliverable due to recipient-side customs issues.

    In such cases:

    • Original shipping fees are non-refundable, even if the order was marked as “free shipping,” as shipping costs are included in the product price and paid to the carrier upon dispatch.

    • Any return shipping costs or customs-related fees will be deducted from the refundable amount, if applicable.

    • If a parcel is abandoned or destroyed by customs, a refund may not be possible.

    Customs clearance is carried out by local authorities and is outside of the seller’s direct control. While we work with reliable logistics partners and provide accurate shipping documentation, customs approval cannot be guaranteed for every destination.

    By placing an order, the customer acknowledges and accepts the potential risks associated with international shipping and customs clearance.

Parcels Damaged or Lost in Transit

  • If a parcel arrives visibly damaged, please contact us immediately with photos/videos.

  • If a parcel is confirmed lost after courier investigation, we will arrange a replacement or issue a refund.

  • All parcels are insured up to the courier’s stated limits.