Shipping policy

funimecity ("we" and "us") is the operator of (https://funimecity.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


Kindly note that our warehouse is situated in ZhengZhou, China. We extend free shipping services to a wide range of countries, including most Asian countries. For certain eligibility criteria, we also offer free shipping to Russia, the United States, Canada, Austria, New Zealand, as well as select Latin American countries.

To provide further clarity, we have established specific minimum order values in US dollars for different regions:


Orders $30 and above:

  • Countries: Vietnam

Orders $40 and above:

  • Countries: Cambodia, Hong Kong SAR, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Laos, Myanmar (Burma), Kyrgyzstan

Orders $50 and above:

  • Countries: United Kingdom, Thailand, Indonesia

Orders $60 and above:

  • Countries: France, Germany, Italy, Poland, Spain, United Arab Emirates, Australia, Israel, Egypt, Russia, Denmark, Morocco

Orders $80 and above:

  • Countries: United States (61 of 62 states), Austria, Saudi Arabia, Belgium, Cyprus, Czechia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Armenia, Belarus, Bulgaria, Croatia, Netherlands, New Zealand, Portugal, Romania, Slovakia, Sweden, Ukraine, Serbia, Switzerland, Kazakhstan, Oman, Türkiye, South Africa, Malta, Mexico

Orders $100 and above:

  • Countries: Canada, Chile, Kuwait, Georgia, Estonia, Bangladesh, Qatar, India, Brazil

Orders $130 and above:

  • Countries: Colombia, Peru, Norway, Iceland, Argentina


We are pleased to offer free shipping to numerous countries for the majority of our items. However, it is important to note that certain larger and heavier items, such as figures and books, may not be eligible for our free shipping policy. If you encounter any issues during the ordering process where you cannot find a suitable shipping method, please do not hesitate to reach out to us. We are dedicated to providing exceptional service and would be delighted to arrange additional shipping options tailored to your specific needs.


We greatly value your patronage and want to ensure your shopping experience with us is as seamless and enjoyable as possible. To provide clarity and transparency, we have outlined our preorder and in-stock policies below:

Preorder Products: For items available for preorder, we make every effort to provide estimated arrival dates, which can be found under the Release Date tab. In cases where an accurate date is unavailable, we will indicate the item as "preorder." Once these items are in stock, we will promptly dispatch your parcel.

In-Stock Items: Our in-stock items are typically ready for immediate shipment. However, there may be occasional delays or out-of-stock. If you require expedited shipping, we recommend reaching out to us beforehand.

Please Note:

  • Estimated dates are subject to potential delays due to unforeseen circumstances.
  • You have the option to order both preorder and in-stock items simultaneously. However, they will be shipped together once the preorder items are released. If you have purchased multiple products, we may split the shipment to ensure you receive the in-stock items promptly.

Thank you for shopping with us! To ensure your orders are delivered smoothly, please carefully review the following information regarding address updates and shipping, especially for pre-order items with longer processing times:

  1. Address Updates Apply to Future Orders Only:

    • When you update your default address in your account settings, this change will only apply to new orders placed after the update.
    • It will not affect orders that have already been created. While we will also review and confirm the address during processing to ensure it is up to date, we strongly recommend that you contact us directly to confirm your address if there have been changes.

  2. Special Note for Pre-Order Items:

    • Pre-order items often have a longer processing time (weeks or even months). Please double-check your address when placing a pre-order to ensure it remains valid during the shipping period.
    • If you move to a new address during the waiting period, please contact us to confirm whether the shipping address needs to be updated.

  3. No Changes After Shipping:

    • Once your order has been shipped, we cannot modify the shipping address or recall the package. Please ensure your address is correct before completing your purchase.

  4. How to Ensure Your Address Is Accurate:

    • Double-check all address details before placing an order, including street name, house number, postal code, and phone number.
    • If you update your default address in your account, please send us an email at sale@funimecity.com to confirm the changes and ensure that all information is up to date. This extra step will help us review the updated details and ensure there are no discrepancies.

Our Commitment:
We are actively working to improve our process for reviewing address updates and order information. However, to guarantee everything is correct, we kindly ask for your assistance by contacting us directly after updating your address.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at:

1. General

While we strive to maintain accurate stock counts on our website, there may be instances where a stock discrepancy occurs, preventing us from fulfilling all the items in your order at the time of purchase. In such cases, we will fulfill the available products and promptly reach out to you to discuss whether you prefer to wait for the back-ordered item to be restocked or if you would like us to process a refund for the unavailable item.

2. Shipping Costs and Payment Issues

Shipping costs are determined during the checkout process based on the weight, dimensions, and destination of the items in your order. You can also estimate the shipping cost on the cart page before proceeding to checkout. 

3. Refunds & Returns

3.1 Refund Due to Change of Mind

We offer a 30-day refund policy, allowing you to request a refund within 30 days of receiving your item.

Eligibility for Refunds

- Before your items are shipped, you can receive a full refund for any reason. (Applies only to goods that are currently in stock).
- Once your order has been fulfilled, refunds for no specific reason are not possible. However, you may be eligible for a full or partial refund in cases of defective, damaged, or incorrect items.
- Preorder deposits can only be refunded within 30 days of purchase.

Upon receiving your refund request, we will notify you of the approval status. If approved, the refund will be automatically processed back to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

3.2 Returns

At present, we do not have overseas warehouses, and therefore, returning items is not feasible. However, depending on the situation, we may offer a partial or full refund.

4. Delivery Terms

4.1 Transit Methods and Time

Our warehouse is located in China, and it generally takes 3-7 days to process your order. The shipping methods and transit times may vary for different countries. Typically, international orders are in transit for 10-30 days. If you have a specific shipping method in mind, please contact us to confirm its availability.

4.2 Change of Delivery Address

If you need to change the delivery address, you can request the change at any time before your order has been dispatched.

4.3 Items Out of Stock

In the event that an item is out of stock, we will promptly dispatch the in-stock items and send the remaining items as soon as they are back in stock.

4.4 Delivery Time Exceeded

If the delivery time exceeds the estimated timeframe, please reach out to us so that we can initiate an investigation and provide appropriate assistance.

5. Tracking Notifications

Once your order is dispatched, you will receive a tracking link via email. This link will allow you to track the progress of your shipment based on the latest updates from the shipping provider.

6. Parcels Damaged in Transit

If you notice that a parcel has been damaged during transit, please try to reject the parcel if feasible, and immediately contact our customer service team. If the parcel has been delivered in your absence, kindly get in touch with our customer service to discuss the next steps.

7. Duties & Taxes

7.1 Sales Tax

The displayed price of goods on our website already includes the applicable sales tax.

7.2 Import Duties & Taxes

For international shipments, import duties and taxes may be levied upon arrival in the destination country. The specific charges vary depending on the country, and we encourage you to familiarize yourself with these potential costs before placing an order with us.

For EU countries, we include taxes in the checkout process to streamline the payment and shipping procedure. Therefore, you will not be required to pay additional taxes at customs.

In the event that you refuse to pay the duties and taxes upon the parcel's arrival in your destination country, the goods will be returned to Funimecity at your expense. A refund for the value of the goods paid will be issued, minus the return shipping cost. However, the initial shipping cost will not be refunded.

8. Cancellations

If you decide to cancel your order before receiving it, we can accommodate your request as long as the order has not yet been dispatched. However, if the order has already been dispatched, please refer to our refund policy for further assistance.

9. Insurance

Parcels are insured against loss and damage up to the specified value determined by the courier.

9.1 Process for Parcel Damaged in Transit

We will initiate a refund or replacement as soon as the courier completes their investigation into the claim for a damaged parcel.

9.2 Process for Parcel Lost in Transit

If a parcel is deemed lost after investigation by the courier, we will promptly process a refund or replacement accordingly.

10. Customer Service

For any inquiries regarding customer service, please reach out to us via email at sales@funimecity.com.