FAQs
FAQs
At our store, we offer both preorder and in-stock items. Here’s a detailed explanation to help you understand the process for both types:
Preorder Products:
- What is a preorder? A significant portion of our catalog consists of preorder items. Preordering is common in this industry for unique, limited-edition products.
- Estimated Release Dates: We provide estimated release dates for preorder items, which are subject to change due to factors beyond our control (e.g., production delays or shipping carrier performance).
- Dispatch of Preorder Items: Once the items arrive in stock, we will promptly dispatch your order. If no accurate release date is available, the product will be listed as "preorder."
In-Stock Items:
- Availability: In-stock items are typically ready for immediate shipment. However, there may occasionally be delays or out-of-stock situations.
- Expedited Shipping: If you need your in-stock items delivered urgently, we recommend contacting us to confirm shipping options.
Shipping for Mixed Orders:
- Combined Orders: If you order both preorder and in-stock items, they will be shipped together once the preorder items are available.
- Split Shipping: For convenience, we may split your shipment to send in-stock items first if necessary. This ensures you receive your items as soon as possible.
Important Notes:
- Delays: Please be aware that the estimated release dates are for reference only and can be affected by unforeseen circumstances. If you need items by a specific date, we encourage you to consider this when placing your order.
Thank you for your interest in our pre-order items. If you've opted to pay a deposit for a preorder, please rest assured that we will notify you via email as soon as the item is available for release. The email will contain all the necessary details to guide you through the process of paying the remaining balance.
Whether a sold-out product will be restocked depends on the specific item. Some products may be restocked, while limited-edition or exclusive items might not return. Feel free to ask about a particular item, and we'll gladly check its availability for you!
The Wish List Initiative invites our customers to share the items or IPs (manhua/novels) they wish to see in the store. By submitting your desires, Funimecity will tailor its offerings to meet the community’s needs, potentially bringing your favorites to life in the shop.
Books (Including Manhua and Novels):
1. Standard Bonuses: Included with every copy of a book and consistent across all editions. Examples include bookmarks, posters, or postcards.
2. Exclusive Store Bonuses: Some books come with unique bonuses that vary depending on the bookstore or supplier. The bonuses displayed on our site are for reference only, as the actual items may differ due to availability and supplier changes. We strive to offer the most abundant options for you.
Figures and Anime Merchandise:
1. Standard Bonuses: Available through all channels, including our store. As a distributor, we are allowed to provide these bonuses to our customers. These could include limited edition accessories, bonus small items not for sale, small cards, acrylic items, or special designs.
2. Exclusive Store or Channel Bonuses: Specific bonuses offered by the brand and available only through certain channels or stores. The bonuses displayed on our site are for reference only, and the actual items may differ based on availability.
3. "All In Set" Bonuses: For some series, special bonuses are available only when you purchase an “All In Set,” which usually includes all volumes or items in a collection. These bonuses may not have a time limit but are exclusive to complete set purchases. Please note that the total quantity may also be limited. We will clearly indicate if an “All In Set” includes such bonuses. If the individual variants in the set also come with bonuses, this will be noted in the product description.
Books: Books marked as preorders often come with customized bonuses that require additional time to produce. If you want to receive a specific bonus, please contact us.
Figures and Anime Merchandise: Preorder items usually come with special bonuses available only during a specific period set by the brand. If you place your order during this period, you are likely to receive these bonuses. We may occasionally obtain additional bonuses after the preorder period, but this depends on the brand’s availability and rules for distributing these items.
If your order arrives without the advertised bonuses, please contact us within 15 days of receiving your package. We will do our best to resolve the issue, which may include sending the missing items separately or offering a suitable alternative.
PayPal: For those with a PayPal account, you can easily check out using your account credentials.
Debit/Credit Card: We accept a variety of cards on the cart page including:
Visa
Mastercard
American Express
Discover
All payments are processed in USD. Your bank or payment provider may convert the currency automatically based on their exchange rates.
Depending on your bank or payment provider, international transaction fees may apply. Please check with them for details.
For international shipments, import duties and taxes may apply upon arrival in your country. This varies by location, so please be aware of potential costs. For EU countries, taxes are charged at checkout, and no extra customs fees are needed. If you refuse to pay duties and taxes, your goods will be returned to Funimecity, and you'll be refunded minus return shipping costs. Initial shipping fees are non-refundable.
Unfortunately, only one payment method can be used per order.
Yes, we ship internationally to a wide range of countries across Asia, Europe, the Americas, and beyond. Our international shipping services are available for most regions, and delivery times and costs may vary depending on your location. You can check the specific shipping options and estimated delivery times for your country during checkout.
If the 'Suite, apartment, etc.' section does not apply to your address, please enter "N/A" or simply "." in that field. This will allow you to proceed with your checkout without any issues.
Please track your order at our Tracking page https://17track.net/en
Please first check the status of your order.
1. If your order hasn't been fulfilled:
If it hasn't been fulfilled, it means we’re still processing it. Some products may be pre-order items or temporarily out of stock. Occasionally, different batches arrive at different times. If your item will be restocked soon, we will fulfill your order as soon as possible. If it won’t be restocked, we will notify you with further details.
2. If your order has been fulfilled:
Track your order using the tracking number via https://www.17track.net/en. If there’s no update after 20 days in transit, it likely means the parcel has left China but hasn’t arrived at its destination. Please contact us with your order number for further investigation.
Yes, you can change your shipping address, cancel, or modify your order as long as it has not yet been fulfilled. Simply contact our Customer Service Team with your order number and the details of the changes you’d like to make. We can add or remove items, change the quantity, and update your total. If necessary, we will issue a refund or send you an updated invoice for the revised order. Once your order has been shipped, we are unable to make any changes to the shipping address or the order itself.
We offer free shipping on orders that meet the minimum order value thresholds, which vary by region:
- Orders $30 and above: Vietnam
- Orders $40 and above: Cambodia, Hong Kong SAR, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Laos, Myanmar (Burma), Kyrgyzstan
- Orders $50 and above: United Kingdom, Thailand, Indonesia
- Orders $60 and above: France, Germany, Italy, Poland, Spain, United Arab Emirates, Australia, Israel, Egypt, Russia, Denmark, Morocco
- Orders $80 and above: Canada, United States (61 of 62 states), Austria, Saudi Arabia, Belgium, Cyprus, Czechia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Armenia, Belarus, Bulgaria, Croatia, Netherlands, New Zealand, Portugal, Romania, Slovakia, Sweden, Ukraine, Serbia, Switzerland, Kazakhstan, Oman, Türkiye, South Africa, Malta
- Orders $100 and above: Chile, Kuwait, Georgia, Estonia, Bangladesh, Qatar, India, Brazil
- Orders $130 and above: Colombia, Peru, Norway, Iceland, Argentina
Please note that certain large or heavy items may not qualify for free shipping. If you encounter any issues or have specific shipping requests, feel free to contact our customer service team for further assistance.
We work with two main shipping carriers, 4PX and SF International, to ensure reliable and timely delivery of your orders:
1. 4PX
4PX is a global logistics leader, providing efficient shipping services with delivery times typically ranging from 7 to 20 business days, depending on the destination country and the selected shipping method. You can learn more on their official website at
.2. SF International
Known for fast and reliable shipping, SF International delivers to most regions within 5 to 15 business days. This carrier is ideal for shipments requiring quicker delivery. More details are available at
.3. Local Carriers
Both 4PX and SF International collaborate with local carriers in your country for the final delivery stage. The specific local carrier may vary depending on the destination country and even the specific city.
- Tracking Number Updates: The tracking number we provide is the initial tracking number issued by 4PX or SF International. However, once the parcel is handed over to a local carrier, the tracking number may change to an agent tracking number. You can look up the updated tracking number (local carrier's) via the following websites:
- 4PX: https://track.4px.com/#/
- SF International: https://tms.trackmeeasy.com/home
4. How to Monitor Delivery Status
We recommend using the 17Track service (
) to check the latest updates for your parcel. This service can help you track both the initial and local tracking numbers.If there’s anything you need to contact the local carrier about, please provide them with the updated agent tracking number. If you encounter any confusion or difficulty in tracking your parcel, feel free to contact us for further assistance.
We do not accept returns for unwanted items due to the lack of a global warehouse. However, we can offer partial refunds depending on the situation.
We offer a 30-day refund policy. You can request a refund within 30 days of receiving your item.
If your item arrives damaged or incorrect, please contact us immediately. To help us resolve the issue faster, please describe the condition of the parcel upon arrival, including any damage to the outer box. If possible, send us pictures of the damaged items along with the tracking label. We will review the details and make things right for you.
Pre-order deposits for large figures can be refunded within 30 days of purchase. Contact us with your order details to start the process.
Partial refunds may be offered if the item is slightly damaged or if there are other minor issues. Contact us with details, and we’ll assess the case.
- Temporary Return to Post Station: If your parcel is temporarily held at the post station due to an incorrect address or if the recipient is not home, you can directly contact your local carrier to arrange a second delivery. We recommend contacting them within one week to prevent the parcel from being returned to the sender.
- Parcel Returned to Sender: If you do not contact the carrier and the parcel is returned to the sender after 5-10 days, it will not be eligible for a second delivery attempt. In such cases, we can arrange a re-shipment from our China warehouse. Please note that additional shipping costs may apply. Depending on the situation, these costs might be covered by you or us.