Refund policy

1. Refund & Return Window

  • General Policy (International): You may request a refund within 30 days of receiving your item.

  • EU Customers: Under EU law, consumers have the right to withdraw from online purchases within 14 calendar days of delivery, without giving a reason. This legal right overrides any other store policy.

2. Definition of “Receiving”

Delivery or “receiving” is considered complete when:

  • The parcel is marked delivered by the carrier/postal service; or

  • The buyer, or someone at the provided address, accepts the parcel.

If the parcel is held at a post station or returned to sender because it was not collected, it is still considered delivered once the carrier shows a delivery attempt.

3. Eligibility for Refunds

  • Before Shipment (in-stock items): Full refund if not yet shipped.

  • Pre-order (full payment): Refundable before shipment for any reason. Once shipped, refunds only if defective, damaged, or incorrect.

  • Pre-order with Deposit (large-scale figures/collectibles):

    • Deposits refundable within 30 days of purchase if cancellation occurs before preorder deadline or production confirmation.

    • After production confirmation, deposits become non-refundable.

  • After Shipment: Refunds only available if the item is defective, damaged, or incorrect.

4. Refund Process & Timeline

  • Contact us first to initiate a refund/return request.

  • Once approved, refunds are processed back to your original payment method.

  • Please allow 5–10 business days for your bank or credit card provider to post the refund.

5. Return Process

  • Please contact us before sending any item back to receive a Return Authorization (RMA) and the correct return address. Unauthorized returns may not be processed.

  • EU Returns (14-day withdrawal): Items must be returned to our EU return address in Finland. Refunds issued within 14 days after goods are received and inspected.

  • Non-EU or beyond 14 days: Returns are generally sent to our China facility. Because cross-border returns can be costly, we may alternatively offer partial refund, full refund without return, or replacement case-by-case.

6. Return Shipping Costs

  • If the return is due to defective, damaged, or incorrect items → seller covers reasonable return costs.

  • If the return is due to buyer reasons (change of mind, refusal, incorrect address, failure to pick up) → buyer covers return shipping costs.

7. Shipping Policy for Returned Parcels

  • Temporary Hold at Post Station: If your parcel is held due to incorrect address or missed delivery, please contact the carrier within one week to arrange redelivery.

  • Returned to Sender: If the parcel is returned after the carrier’s hold period (typically 5–10 days), it cannot be automatically re-delivered. We can re-ship from our China warehouse, but additional shipping costs may apply.

Responsibility for Redelivery Costs

  • Seller Covers: Carrier errors, natural disasters, customs delays under seller responsibility, unforeseen restrictions.

  • Buyer Covers: Incorrect/incomplete address, recipient unavailable, refusal of parcel, customs/taxes unpaid by buyer, closed business during delivery, failure to contact carrier for redelivery.

8. Pre-order & Delays

  • Pre-order timelines are estimates and may change due to manufacturer or supply chain delays.

  • Customers will be notified via email if significant delays occur.

9. Priority of Rights

  • EU 14-day withdrawal rights take precedence over any general store rules.

  • For all other regions, our 30-day policy applies unless otherwise stated.

Contact: support@funimecity.com