Shipping Costs and Payment Issues
- Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order.
- You can also check the estimated shipping cost on the cart page.
- Payment for shipping will be collected when you check out if you pay with a PayPal account.
- Due to the checkout system, if you pay with a credit card or a debit card directly without a PayPal account on the cart page, the shipping cost will not be applied when you make the payment. If you don't meet our free shipping requirement, you need to pay an extra shipping fee. You can check the estimated shipping cost on the cart page. Please add the same amount of "Extra shipping fee" to your cart when you pay by credit or debit card.
- Also, if you pay with a credit card or a debit card directly without a PayPal account, your order will not show on your account instead of sending directly to our PayPal business account. We will create the order in our store manually. You will get information by email so that you can check the order you made.
Terms of Delivery
- Our warehouse is located in China, it may takes 3-7 days to process your order. Shipping methods to different countries may vary. Generally, orders shipped internationally are in transit for 10 - 30 days. If you want to point a certain shipping method, please contact us to make sure.
- Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Funimecity encourages you to be aware of these potential costs before placing an order with us.
- For EU countries, due to taxed policy and shipping policy, we will charge taxes for most products when you checkout and pay tax when shipping the items, you don't need to pay extra tax at the custom.
- If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Funimecity at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Refund & Return Policy
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
- You can get a full refund for any reason before your items are shipped. (Only applied with goods which are in stock)
- After your order is fulfilled, you cannot get a refund for no reason, you may get a full/partial refund for some reason. (Defective, damaged, wrong items etc.)
- Preorder deposit only can get a refund within 3 days after purchase.
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Currently, we don't have a warehouse abroad so returning your items are not acceptable. But we could give you a partial refund or full refund depending on your situation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.