We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
Eligibility for Refunds
- You can get a full refund for any reason before your items are shipped. (Only applied with goods which are in stock)
- After your order is fulfilled, you cannot get a refund for no reason, you may get a full/partial refund for some reason. (Defective, damaged, wrong items etc.)
- Preorder deposit only can get a refund within 3 days after purchase.
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Currently, we don't have a warehouse abroad so returning your items are not acceptable. But we could give you a partial refund or full refund depending on your situation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.